dk1111 Privacy Policy

1 Introduction

dk1111 is Pakistan's premier online casino and sports betting platform, committed to providing a secure, fair, and responsible gaming environment to adult players across Pakistan. In the course of operating the dk1111 platform, we necessarily collect and process certain categories of personal data relating to our players and platform visitors. This is done to enable Account creation and management, to verify player identities and ages, to process financial transactions in Pakistani Rupees (PKR) via JazzCash, EasyPaisa, and banking partners, to comply with our international gaming licence obligations, to detect and prevent fraud and money laundering, and to provide customer support.

dk1111 approaches data privacy as a genuine obligation, not a box-ticking exercise. We are guided by the principles of data minimisation, purpose limitation, storage limitation, integrity and confidentiality, and accountability. Where international standards — including those established under the EU General Data Protection Regulation (GDPR) — represent best practice, dk1111 adopts those standards in the design of its data processing activities even where not strictly mandated by the laws of our operating jurisdiction.

This Policy applies to all personal data collected through the dk1111 website at dk1111.one, any mobile-optimised version of the Platform, and all customer support channels including live chat and email.

2 Data Controller

For the purposes of applicable data protection legislation, the Data Controller responsible for your personal data is the legal entity operating the dk1111 platform under its international online gaming licence. The Data Controller determines the purposes and means of processing personal data collected through dk1111. Where dk1111 engages third-party processors — such as payment service providers or KYC verification providers — those parties act as Data Processors under contractual arrangements that impose data protection obligations consistent with this Policy.

Questions, requests, and complaints relating to the processing of your personal data may be directed to dk1111's data protection contact as set out in Section 15 of this Policy.

3 Personal Data We Collect

3.1 Registration Data

When you create a dk1111 Account, we collect the following information directly from you:

• Full legal name as it appears on your government-issued identity document;
• Date of birth (to verify you are 21 years of age or older);
• Pakistani mobile number (03xx format) for account verification and two-step authentication;
• Email address for account communications and notifications;
• Chosen username and encrypted password hash (we never store plaintext passwords);
• City and province of residence within Pakistan.

3.2 Identity Verification (KYC) Data

As required under our international gaming licence obligations, we collect the following documentation to verify your identity and age before processing withdrawal requests or where triggered by our compliance monitoring systems:

• Copy of a valid government-issued photo identity document — Pakistan CNIC (Computerised National Identity Card), passport, or driver's licence;
• Proof of current address — utility bill, bank statement, or official correspondence issued within the last three (3) months;
• Proof of ownership of the payment method(s) registered on your Account — a screenshot of your JazzCash or EasyPaisa account confirming the mobile number matches your registered Account number, or equivalent for bank accounts;
• Where required under enhanced due diligence protocols: source of funds documentation.

3.3 Financial Transaction Data

We collect and retain records of all financial transactions associated with your Account, including:

• Deposit amounts, dates, times, and payment methods used;
• Withdrawal requests, amounts, processing times, and destination payment methods;
• Bonus credits and wagering activity associated with promotional offers;
• Running Account balance history in PKR.

Full payment card numbers (where applicable) and full bank account credentials are never stored on dk1111 servers. Payment processing is handled by PCI-DSS compliant payment processors.

3.4 Gaming & Betting Activity Data

We collect records of your activity on the dk1111 platform, including:

• Bets placed across sportsbook markets (cricket, PSL, international football, UFC, etc.);
• Casino and live casino game sessions, stakes, and outcomes;
• Crash game and virtual sports participation;
• Session durations, login timestamps, and active hours;
• Responsible gaming tool usage — deposit limit settings, cool-off activations, self-exclusion requests.

3.5 Technical & Device Data

When you access dk1111, we automatically collect certain technical information through server logs and platform analytics, including:

• IP address at time of access;
• Device type, operating system, and browser information;
• Network provider and approximate geographic location derived from IP;
• Pages visited, links clicked, and navigation patterns within the Platform;
• Session start and end times.

3.6 Customer Support Data

Where you contact dk1111 through live chat, email, or any other support channel, we collect and retain records of those communications including the content of your messages, the date and time of contact, and any resolution actions taken. These records are retained for quality assurance, staff training, and dispute resolution purposes.

4 Lawful Basis for Processing

dk1111 processes your personal data on the following lawful grounds:

5 How We Use Your Personal Data

dk1111 uses the personal data we collect for the following specific, stated purposes:

5.1 Account Operations

To create, manage, verify, and maintain your dk1111 Account; to authenticate your identity at login; to enable two-step verification via your registered Pakistani mobile number; to process deposits and withdrawals in PKR via your registered payment methods; and to maintain accurate records of your Account balance and transaction history.

5.2 Regulatory Compliance

To comply with the Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements imposed by dk1111's international gaming licence; to verify that all players are 21 years of age or older; to conduct enhanced due diligence where triggered by our risk monitoring systems; to report to our licensing authority as required; and to respond to lawful requests from regulatory authorities, law enforcement agencies, or courts of competent jurisdiction.

5.3 Responsible Gaming

To monitor gaming activity for signs of problem gambling behaviour; to apply and enforce responsible gaming tools requested by players (deposit limits, loss limits, cool-off periods, self-exclusion); to enforce self-exclusion periods and prevent excluded players from re-registering; and to contact players proactively where our monitoring systems identify potential gambling harm indicators.

5.4 Fraud and Security

To detect, investigate, and prevent fraud, money laundering, multi-accounting, bonus abuse, and any other prohibited conduct as defined in the dk1111 Terms & Conditions; to protect the integrity of betting markets and casino games; and to maintain the security of dk1111's technical infrastructure against unauthorised access, cyberattacks, and data breaches.

5.5 Customer Support

To handle Account enquiries, technical issues, withdrawal processing questions, bonus disputes, and responsible gaming assistance; to maintain records of support interactions for quality assurance and staff training; and to resolve formal complaints submitted through our dispute resolution process.

5.6 Platform Improvement

To analyse aggregated, anonymised platform usage data to understand player behaviour, identify areas for improvement, and develop new features and game categories; to conduct A/B testing of new platform elements; and to optimise the Platform's performance on the device types and network conditions most commonly used by Pakistani players.

6 Data Sharing & Third Parties

dk1111 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data with third parties only in the following limited and defined circumstances:

6.1 Payment Service Providers

We share the minimum necessary transaction data with our payment service providers — including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast/1LINK settlement networks — to process deposits and withdrawals to and from your dk1111 Account. These providers are independently regulated financial institutions operating under their own data protection and financial services compliance frameworks.

6.2 KYC and Identity Verification Providers

We engage certified third-party KYC providers to assist with identity and age verification. Your submitted identity documents and supporting information are processed by these providers under strict contractual data processing agreements. KYC providers are required to delete submitted documents once verification is complete, or retain them only for the period mandated by applicable AML regulations.

6.3 Fraud Detection and Security Services

We use third-party fraud detection and cybersecurity services that may process technical data — including IP addresses, device fingerprints, and behavioural signals — to identify and prevent fraudulent activity on the Platform. These services process data as data processors under contract with dk1111 and may not use the data for their own purposes.

6.4 Regulatory and Legal Disclosures

We may disclose personal data to our licensing authority, financial intelligence units, law enforcement agencies, or courts of competent jurisdiction where we are legally required or compelled to do so. Where permitted by law, we will notify affected players of such disclosures. In matters involving suspected financial crime or immediate safety risk, no advance notice may be given.

6.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or substantially all of dk1111's business assets, player personal data held by dk1111 may be transferred to the acquiring entity as part of that transaction. In such circumstances, the successor entity will be bound by obligations at least as protective as those set out in this Privacy Policy, and affected players will be notified of any material change to their data processing arrangements.

7 Data Retention Periods

dk1111 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable regulatory and legal obligations. The following retention periods apply:

Upon expiry of the applicable retention period, data is securely deleted or irreversibly anonymised. Where anonymisation is used, the resulting aggregated data set cannot be re-identified and is no longer subject to data protection obligations.

8 Data Security

dk1111 implements a layered technical and organisational security framework to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security measures include, but are not limited to:

• Transit Encryption: All data transmitted between your device and dk1111 servers is encrypted using TLS 1.3. Our SSL certificate is maintained at all times and players are automatically redirected from non-HTTPS connections.
• At-Rest Encryption: Personal data and KYC documents stored on dk1111 servers are encrypted at rest using AES-256 encryption.
• Password Security: Player passwords are never stored in plaintext. All passwords are hashed using a modern, salted cryptographic hashing algorithm before storage. Even dk1111 system administrators cannot view player passwords.
• Two-Step Verification: Players are strongly encouraged to enable SMS-based two-step verification on their Accounts. Certain sensitive Account actions — including withdrawal requests above defined thresholds — require two-step verification regardless of individual Account settings.
• Access Controls: Access to personal data by dk1111 staff is restricted on a strict need-to-know basis. Staff access to sensitive player data is logged, monitored, and subject to regular internal audit.
• Penetration Testing: dk1111's platform and infrastructure undergoes regular third-party penetration testing and security vulnerability assessments. Identified vulnerabilities are remediated within defined priority timeframes.
• Data Breach Response: dk1111 maintains a documented data breach response procedure. In the event of a data breach that poses a risk to player rights and freedoms, we will notify affected players and relevant regulatory authorities within the timeframes required by applicable law.

9 Cookies & Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device by the dk1111 platform when you access it through a web browser. They allow the Platform to recognise your device, remember your session state, and provide a consistent, functional user experience. dk1111 also uses similar technologies including local storage and session storage.

9.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for basic platform functionality — maintaining your login session, keeping your Account secure, remembering your language and currency preferences, and enabling the deposit and withdrawal flow. These cookies cannot be disabled without breaking core Platform functionality.
• Functional Cookies: Remember your optional preferences such as game display settings, preferred sport view, and notification settings. Disabling these cookies may affect the personalisation of your experience.
• Analytics Cookies: Collect aggregated, anonymised information about how players navigate and use the Platform. This data is used to identify areas for improvement and optimise the player journey. We use first-party analytics tools that do not share data with third-party advertising platforms.
• Security Cookies: Support fraud detection and bot prevention mechanisms. These cookies help dk1111 identify unusual access patterns and protect player Accounts from unauthorised access attempts.

9.3 Managing Cookies

You may configure your browser to refuse all cookies, accept only certain categories of cookies, or to delete existing cookies. However, disabling strictly necessary cookies will prevent you from logging into your Account or using core Platform features. Browser-level cookie management settings are available in the Settings or Preferences menu of all major browsers. Note that cookie preferences are device-specific — if you access dk1111 from multiple devices, you will need to configure preferences on each device separately.

10 Marketing Communications

10.1 Consent-Based Marketing

dk1111 sends marketing communications — including information about new promotions, deposit bonuses, PSL cricket betting offers, casino game launches, and other platform updates — only to players who have explicitly opted in to receive such communications during Account registration or through their Account settings. Marketing communications are sent via SMS to your registered Pakistani mobile number and/or by email to your registered email address.

10.2 Withdrawing Marketing Consent

You may withdraw your consent to receive marketing communications at any time without penalty and without affecting your ability to use dk1111's Services. To unsubscribe, you may:

• Click the unsubscribe link included in any marketing email from dk1111;
• Reply STOP to any marketing SMS from dk1111;
• Update your notification preferences directly in the Account settings panel;
• Contact dk1111 support via live chat and request immediate removal from marketing communications.

Once you withdraw marketing consent, your details will be removed from active marketing lists within 48 hours. Note that essential service communications — such as Account verification messages, withdrawal confirmations, security alerts, and responsible gaming notifications — are not marketing communications and will continue to be sent regardless of your marketing preferences.

10.3 No Third-Party Marketing

dk1111 does not share your contact details with third-party marketing companies, affiliate networks, or advertising platforms for the purpose of sending you marketing communications on behalf of any entity other than dk1111.

11 Your Data Rights

As a player on the dk1111 platform, you hold the following rights in relation to your personal data. These rights may be exercised by contacting dk1111's support team via live chat or email as detailed in Section 15:

dk1111 will respond to all data rights requests within 30 days of receipt. Where a request is complex or involves a high volume of data, we may extend this period by a further 60 days — in which case we will notify you within the initial 30-day period and provide an explanation for the extension. Responses to data rights requests are provided free of charge, except where requests are manifestly unfounded, repetitive, or excessive.

12 International Data Transfers

dk1111 operates as an internationally licensed gaming operator, and some of the third-party service providers we use — including KYC verification providers and fraud detection services — may be located outside of Pakistan. Where personal data is transferred to a country that does not provide a level of data protection equivalent to the standards described in this Policy, dk1111 ensures appropriate safeguards are in place, including:

• Standard contractual clauses (SCCs) incorporated into data processing agreements with the receiving party;
• Where available, reliance on adequacy decisions recognising the receiving jurisdiction as providing equivalent data protection;
• Technical measures — including encryption and pseudonymisation — applied to transferred data to minimise risk in the event of a breach at the receiving end.

Your personal data is never transferred internationally without a documented, appropriate safeguard being in place. If you would like to know more about any specific international transfer or the safeguards applicable to it, please contact us as set out in Section 15.

13 Minors & Age Verification

dk1111 is strictly an adult platform. The minimum age to register and use any dk1111 Service is 21 years. We do not knowingly collect personal data from individuals under the age of 21, and we do not permit individuals under 21 to access or use the Platform in any capacity.

Age verification is a mandatory step in the registration process, and documentary proof of age — in the form of a Pakistani CNIC, passport, or driver's licence — must be provided before withdrawal of winnings is permitted. Where we have reasonable grounds to believe that a person under 21 has registered an Account or is attempting to access the Platform:

• The Account will be immediately suspended pending age verification;
• All real money balances will be frozen pending investigation;
• If the player is confirmed to be under 21, the Account will be permanently closed, all deposits returned to the originating payment method, and all winnings forfeited;
• The incident will be reported to our licensing authority as required under our licence conditions.

14 Changes to This Privacy Policy

dk1111 may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law, new services or features added to the Platform, or recommendations from data protection authorities. Where changes to this Policy are material — affecting the nature of data collected, the purposes for which it is used, or your rights as a data subject — dk1111 will notify you in advance by:

• Sending a notification to your registered email address at least seven (7) days before the revised Policy takes effect;
• Displaying a prominent notice on the dk1111 Platform homepage and login page for a period of at least seven (7) days prior to the effective date of the changes;
• Updating the "Last Updated" date at the top of this Policy on the effective date.

Your continued use of the dk1111 Platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with a material change to this Policy, you should cease using the Platform and request Account closure before the effective date of the change. The most current version of this Privacy Policy is always available at dk1111.one/privacy-policy.

15 Contact & Data Complaints

15.1 Exercising Your Rights

To exercise any of your data rights described in Section 11, or for any query relating to dk1111's processing of your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 on the dk1111 Platform. For data rights requests, please state "Data Rights Request" at the start of your chat. Average initial response: under 5 minutes. Urdu and English-speaking agents are available.
• Email: [email protected] — For formal data rights requests, please use the subject line "Privacy / Data Request" to ensure prompt routing to our data protection team. Please allow up to two (2) business days for an initial response by email.

15.2 Verification of Identity

To protect your privacy and prevent unauthorised access to your personal data, dk1111 will require you to verify your identity before processing any data rights request. For requests submitted via live chat, this typically involves verifying your Account through the standard live chat authentication process. For requests submitted by email, we may request that you provide confirmation of your registered mobile number, email address, and a copy of your CNIC or equivalent identity document.

15.3 Complaints

If you are dissatisfied with dk1111's handling of your personal data or the response to a data rights request, you should first raise a formal complaint through our support team or by emailing [email protected] with the subject line "Privacy Complaint". dk1111 will provide a written response to formal privacy complaints within fifteen (15) business days. If you remain dissatisfied following dk1111's internal complaint process, you have the right to lodge a complaint with the data protection supervisory authority in the jurisdiction applicable to your situation.